Work with us
There has never been a more exciting time to join Berkeley DeVeer and we’re always looking for talented individuals to join our dynamic and energetic team. If you don’t see the right job here but have something to offer, please send us your CV and covering letter to [email protected] and we will be in touch if a suitable vacancy arises.
Customer Liaison Assistant
posted 5/22/2022
Berkeley DeVeer, a privately owned housebuilder is renowned for creating aspirational new homes that people love to live in for a lifetime, operating across Yorkshire and the North East. We are looking for people who share our passion and want to stand out from the crowd, take pride in what we do and be part of an energetic, values-driven and diverse team. Due to continued success, we have an exciting opportunity for a Customer Liaison Assistant to join our team based in Wakefield.
The Role
Are you organised, customer focused and have a good attention to detail?
Do you want to be a part of a friendly and passionate team?
If yes, then look no further, your next career could be with us! This is an exciting role and opportunity for a customer service driven individual who will be responsible for daily liaison with our customers over the phone, answering queries, trouble shooting and offering solutions, whilst showcasing the fantastic service that our clients have come to expect. Key duties and requirements
Joining our team as Customer Liaison Assistant, you will be responsible for but not limited to;
Ensure all calls and emails received into the department are managed appropriately and issues are logged onto the ERP system COINS.
Take ownership of queries, resolving non-complex issues yourself and escalating more complex issues to your Head of Customer Service.
Liaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements.
Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
Provide administrative support to the Customer Service Department.
Check invoices and forward for payment.
Prepare, collate and provide defect reports.
Who are we looking for?
To be successful as our Customer Liaison Assistant, you will possess extensive knowledge and application of Microsoft Office, including Word and Excel alongside the ability to think logically, have a creative ‘can do’ approach to trouble shooting and the ability to work well under pressure. A basic knowledge of construction would also be advantageous, along with a willingness to learn about how our homes are built and maintained. You will also need to be highly organised and possess the following;
Experience of working in a demanding and fast paced customer service environment.
Ability to work independently, prioritise work and take initiative.
Flexible and adaptable to changing requirements.
Excellent verbal and written communication skills.